TERMS & CONDITIONS

Please note LaBantu Travel reserves the right to cancel, at any time, a tour booked due to rain, closure by national parks, or any other unforeseen event.

General Terms & Conditions

All prices are quoted and payable in United States Dollars (USD) Rates are net and no commissionable. The agreement validity is as stated on the rate sheet and it supersedes any previous agreement. All tours are based on a minimum of two pax. Visa fees are not included in the prices on the rate sheet. This agreement is non-assignable and shall have effect according to the laws of Zimbabwe.

All tours include the collection of guests within the immediate vicinity of the various Victoria Falls Hotels, however, all Bridge activities do not include transfers. Please check with our reservations if you are unsure. Private services of vehicles and boats will be charged according to the vehicle or boat capacity, however, a minimum of 4 pax is usual. Park Fees are quoted separately and are required to be paid by the Agent. Prices subject to change without notice should be operating costs rise beyond our control.

 POLICIES

Groups Policy

In regard to group bookings, the following will apply Guestlist: to be provided 4 weeks prior to the date of travel. Tour Leaders: must be indicated as such on the booking or they will be charged. (1x Bonafide Tour Leader per 20 paying passengers) Children: Under 12 or Under 2 should be indicated as such or they will be charged as adults.

Cancellation Policy

All cancellations must be received and acknowledged in writing and the following conditions apply:

FIT CANCELATION POLICY

Cancellation more than 30 days before date of travel – no charge

Cancellation within 30 days before date of travel – 20% cancellation fees

Cancellation within 7 days before date of travel – 50% cancellation fees

Cancellation within 24 hours or No Show – 100% cancellation fees

If a passenger falls ill and provides reasonable proof – 100% refund

Refunds are offset against future bookings. If The Agent prefers bank transfers, a bank fee of US$50 is to the cost of The Agent.

NB: Please note that Non-Wild Horizons activities have different cancellation policies and

will depend on the size of the group. Please ensure that you always check this, as they are too numerous to specify in this document.

Child Policy

In regard to children, the following policy applies:

As general rule children under 12 are ½ price, and children under 2 are free, but please check the below table or the office for confirmation.

Complimentary Policy

The following policy applies to WH products only:

TOUR LEADERS 1 x Bonafide Tour Leader per 20 paying passengers

Crew

Complimentary transfers apply ONLY if traveling with a group.

Familiarisations

These will be issued at the discretion of Wild Horizons, are subject to availability, and may be subject to cost recovery.

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